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There are some restrictions and specific procedures that you need to carry out when restoring from or encountering errors in Shortcuts.
Make sure that you have read the Shortcut Section in the Back-ups Help Topic before reading this section.
At present, the WinBackup Outlook Express shortcut fully supports the backup of email and data from only one Outlook Express identity. Multiple identities are not support and can cause unexpected results if attempted. To verify if you have multiple identities check with the Outlook Express File Menu, entering the "Identities" menu and selecting "Manage Identities".
At present, WinBackup does not support the restore of Outlook Express account information to a newer build version of Windows. This is due to an inconsistency in the storage of Outlook Express account information. This will be addressed in the future
Failure to see the Outlook Express Address Book after restore can result from a number of reasons. If this happens you should first restore your Outlook Address Book from the Shortcuts Section of the WinBackup restore console to a location you can remember (e.g. My Documents). Then go to the File menu in Outlook Express and enter the "Import" menu. Select "Address Book" from here and navigate to the "My Documents" folder. Select your restored Outlook Express Address Book and import into the email program. Your contacts should now be visible.
It is not possible to use WinBackup shortcuts to append previously deleted emails or other data over your current Outlook setup. If you attempt this you will revert back to your old Outlook data files and lose all emails and data from that date until present. You can restore your PST or OST files in full but you cannot append the deleted or missing files.
If you are restoring to a newly installed version of Windows or to a different user, it is recommended that you restore your Outlook email data manually to avoid corruption of Outlook shortcuts and data. To perform this you should open Outlook and go to the File menu. Click on "Import From Another Program or File" and click on "Next". You will be prompted to select the file type to import from; highlight "Personal Folder File" and click on "Next". You will now be asked to select your Outlook email data file; click on browse and locate the outlook.pst (or .ost) file you restored to My Documents using WinBackup. The next screen will ask you whether you want to restore the entire file (default) or just a folder. Leave all settings as they are and click on "Finish". Your emails and other data will be imported and will now be accessible from the Mail Folders window.
There are known cases where Opera mail will not restore correctly, however there is a manual restore procedure available. First, you must restore your Opera mail data to a location you can remember on your computer (e.g. My Documents). Load Opera from the Start Menu and select "File" and "Import". You will be prompted what program you want to import from. Select "Generic mbox File" and press "Next". In this new screen, select the account to import into and click on "Browse". Locate the mailbox folders you have restored, and select each of the mbx files in each of the folders. Your emails will now be available for browsing within the Opera "Received" emails section.
WinBackup shortcuts only cover the default Mozilla profile. Any additional profiles used by one user must be backed up manually using the "My Computer" section of the backup file selection window.
WinBackup shortcuts only cover the default Netscape profile. Any additional profiles used by one user must be backed up manually using the "My Computer" section of the backup file selection window.
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