Top Questions

• I need to reinstall my products, where can I download them from?
• When I insert my registration key I get "Invalid Registration key". What should I do?
• Where can I download the trial versions from?
• Where can I upgrade my products from?
• How do I upgrade from the trial version to the full version?
• I am being asked to pay again
• How do I get a refund?
• Can I install your product on more that one computer?
• I have a technical question. What should I do?

More General Support FAQs

• Lost or misplaced your product serial number/s?
  

• When I try to run Registry Booster, it says that it is ALREADY RUNNING. Why?
  
• What does Registry Booster do?
  
• I have purchased Registry Booster but I still get the trial version, how do I activate Registry Booster?
  
• Can Registry Booster fix the problem I am encountering?
  
• Optimization is still Low or Medium after a scan
  
• After performing a Scan and Fix errors my application is not working, Why?
  
• Registry Booster keeps finding the same errors over and over again.
  
• Errors Found to Date is higher than Errors Fixed to Date
  
• How do I uninstall Registry Booster?
  
• Why does Registry Booster not detect as many errors as other registry utilities?
  

More RegistryBooster FAQs

More SpeedUpMyPC 3 FAQs

• Spyware remains even after SpyEraser scan
  
• I get a Delete File Failed - Code 5 message, during the installation
  
• What is new in SpyEraser version 2?
  
• When I run the application I get a sharing violation error.
  
• SpyEraser keeps downloading the same definitions over and over. Why?
  

More SpyEraser FAQs

• What does Enable PowerSuite mean?
  
• The PowerSuite installation is not completing successfully
  

More PowerSuite FAQs

• Where do I download System Tweaker from?
  
• Missing file install problem
  

More SystemTweaker FAQs

• How do I turn off Auto Update?
  
• How do I reset the archive bit?
  
• What shortcuts does WinBackup 2 cover?
  
• Why ma I getting and Error 1402 on install or upgrade?
  
• I receive a warning 500 during restore "Unable to open file (cwo): path"
  
• I cannot restore Microsoft Outlook Express data using the shortcuts. Cannot find my address book.
  
• How do I transfer my old jobs from WinBackup 1?
  
• How do I use WinBackup?
  
• I receive a warning 500 during backup "Unable to open file (r): path"
  
• My digital tape backup device will not work.
  

More WinBackup FAQs

More WinBackup 2.3 FAQs

• Does Open File Manager work with Exchange, Lotus Notes, SQL, Oracle, Outlook, etc.?
  
• How do I test Open File Manager?
  
• Does Open File Manager work with Exchange, Lotus Notes, SQL, Oracle, Outlook, etc.?
  
• Do I need to close applications like Outlook to perform backups?
  
• I would like to activate my copy of Open File Manager manually is it possible?
  
• I have an internet connection, but don't have a network card, how do I activate?
  
• Support has asked me to obtain my MAC address, how do I do that?
  
• Do I need to close applications like Outlook to perform backups?
  
• How does Open File Manager work over the network?
  
• Is there a limit for how many times my Open File Manager Serial number can be reset?
  

More WinBackup Open File Manager FAQs

• I am get an error ending "ShowLOMControl..." what can I do?
  
• How do I block a process from autostart?
  
• How do I upgrade my copy of Wintasks?
  
• Why are the WinTasks presets not showing?
  
• Can Wintasks repair or replace a damaged DLL file?
  
• Why does Wintasks hang or crash during Initialisation?
  
• How do I block a process in WinTasks?
  
• How does Wintasks work?
  
• When I start Wintasks the buttons or text misplaced, missing or there is a strange shadow around the buttons, what can I do?
  
• I am getting error 1606. How do I solve this?
  

More WinTasks FAQs

• I have found a mistake/discrepancy in the Process Library database, who should I contact?
  
• Where can I download QuickAccess from?
  
• I am from a software vendor/developer and the Process Library is classifying our software incorrectly?
  

More ProcessLibrary FAQs

• Non-supported Operating Systems
  
• Which operating systems can LocalCooling run on?
  
• I am unable to link to your website. Why?
  

More LocalCooling FAQs

• When I try to install the purchased product a message states that the program is already running
  
• How do I know whether I'm running the latest version?
  
• I tried downloading one of your products and I get an error "not a valid Win32 application". What do I do?
  
• Are your products compatible with my version of Windows?
  

More Technical Questions

• When I click on "Detect Internet Speed" my pc crashes or SpeedUpMyPC hangs, why?
  
• My computer was infected with a spyware program, and SpeedUpMyPC did not detect it why?
  
• Why I am getting "Cannot create shell notification icon"?
  
• My CPU and Disk graphs are not working, What can I do?
  
• Why does the free ram option not start automatically?
  
• Why is the detected bandwitdh is too low compared to what it should be?
  
• Can SpeedUpMyPC classify some process as spyware erroronously?
  
• When I try to install I am getting a MSIEXEC Windows Installer Error?
  
• What does the free RAM function do?
  
• How can I get Speed Up My PC to work on a limited account?
  

More SpeedUpMyPC 2 FAQs

Quicklinks for New Users

• I purchased the software but still get the trial version
• Where is my Serial Number?
• How do I download the software ?
• Where is my System Tweaker?